Kind words from our community

"Dear Emma, Many thanks to you and your colleagues for helping us to arrange and hold, what was a very fitting and poignant funeral for my mother. Your professional and compassionate approach was much appreciated. In particular, thank you for taking care of her at the outset. Thank you too for for the respect shown throughout, leading the procession away from home as my mother made her final journey was very moving and appropriate. Thank you once again for everything."
The Jones Family
A traditional funeral service with black horse and hearse
"Dear Emma and Team, Just wanted to say a big 'Thank You' for your care, dignity and respect, that made Griff's service so special. Just quietly there, in the background making sure all was well. I can't thank you enough."
The Griffiths Family
"Dear Emma, Many thanks for the professional service you gave to us for the funeral of Frieda last week. Your calm, reassuring and attentive approach was much appreciated."
Gunther, Martin & Family
The Dennis Family
"Dear Emma, So many thanks from us all for making Dad's funeral on Saturday such a memorable event. Your support throughout has been fantastic and the sensitivity with which you discussed the various details of the funeral meant so much to us. We could not have asked for a more respectful and perfect send off for Dad. Thank you."
Annabel Moore
The Evans Family
"Dear Emma, I should like to express my thanks for the care and empathy shown on the death and cremation of my late father. Everything was dealt with showing utter professionalism and understanding, including the ability to view the service and farewell via a video link. Your firm went more than the extra mile to provide a worthy send-off and I am most grateful for everything that was done."
David Spinks
The Spinks Family
"Dear Emma, Thank you so much for all you have done for us since Mum's passing. Nothing is too much trouble for you."
Kate, Jane, Helen & Families
The Legge Family
"Dear Emma, A few lines to say a big 'Thank You' for the totally professional way that David's funeral was conducted. All went well on the day and I have received a number of cards and emails saying what a good send off DRM received. Thank you to you and Janine for the patience shown as we worked towards a rewarding end."
Cliff, Eleanor & the Boys
The Morris Family
"Dear Emma, Thank you, so much, to you and your team for your kindness and care to give our mother the perfect farewell. We truly appreciate everything you did for all of our family."
Jean's Family
The Garrett Family
"Dear Emma, Yet again you have steered me through a very difficult time - I know I will be in safe hands when my time comes. I've really appreciated your empathy, thoughtfulness and efficiency. Many, many thanks."
The Taylor Family
Emma Bouston chapel
"Dear Emma, Absolutely perfect in every way, saying THANK YOU is hardly enough, but indeed I do, and on behalf of all our family . Please thank your helpers as well. God Bless, with love Cleone.
Thank you for your immaculate and considerate handling of all the arrangements for my father’s funeral. You made a very difficult time in our lives a little easier to bear knowing that you had everything in hand. Your calm and confidence was very much appreciated, thank you. You are remarkable at your job, picking up everything that needs doing and always with a smile. You make what is a stressful and most often sad occasion bearable - thank you so much. With very best wishes."
The Holden Family
"Dear Emma, We would like to thank you and your colleagues for the kind and compassionate way you took care of our mum. Everything was done perfectly, professionally and also with great sensitivity - no detail was too much trouble. Thank you again from both of us for your kindness and support. Love and best wishes."
Christine & Valerie x
The Walker Family
"Dear Emma, Thank you for making Dad's funeral service so perfect. He couldn't have asked for more and I'm sure he was up there smiling at all those tractors! Being able to sit next to him on the trailer going to church was a special moment I will never forget. You and your team were, as always, extremely professional, supportive and well polished, which was very much appreciated."
Chris, Daryl, Jono, Nobby, Lisa & Natty xxx
The Harris Family
"Dear Emma and team, Thank you so much for supporting us through the difficult time of our loss. Everything went very smoothly and that's thanks in a really large part to you. The kindness and thoughtful leadership made the celebration of Ken's life a positive experience. It was simple and very personal which was just what we wanted. Thank you again for all of your help and sensitivity. Best wishes."
Anne, Stuart, Sally, Nicola & Tom
The Watson Family
"Dear Emma, Just to say thank you so much for the funeral arrangements you carried out for our aunt. The guidance and patience from the start of the journey was invaluable and the day went so smoothly because of your professionalism. You and the pallbearers were so smartly dressed and they carried out their duties efficiently. We will highly recommend you to anyone needing funeral arrangements. Thank you again."
Judith and Felicity
The Stevens Family
"Dear Emma, A brief note to thank you so much for all of your very professional guidance and help towards making Tuesday such a lovely send off for our father. We were so happy that he was in such good hands. You even arranged for the sun to shine as we emerged from the Thanksgiving Service! Please could you pass on our thanks to all concerned - the organist, the Church Warden and anyone else involved. Once again, thank you for everything."
Sandra & Nettie
The Jenkins Family
"Dear Emma, We just wanted to say a very big thank you to you for the lovely send off that you arranged for Mum. It was lovely and everyone said that we did her proud and that was mainly down to you, so thank you once again. Kind regards."
Janice & Julie
The Gough Family
"To Emma and her fantastic team, Just wanted to thank you for everything that you have done for Mum and for us over the past weeks. You have made what has been a very difficult time alot easier, the arrangements were perfect and you helped us give Mum the quiet, dignified send off that we know she would have wanted. Once again, thank you."
Linda & Nigel
The Prosser Family
"Dear Emma, You never envisage days like today will ever come, but alas, they sadly do. I would just like to thank you, Janine and the rest of your staff for looking after my beautiful Mom with grace, care and dignity and making a very difficult time seamless. You have a heart of gold and I know 'Mother Dearest' would have liked you. Again, thank you."
Rich x
The Cureton Family
"Dear Emma, Thank you so much for everything you did for all of us whilst we were coming to terms with Dad's passing. Your compassion and thoughtfulness whilst dealing with everything is first class. With much love."
Shirley, Cyril, Harriet, Henry, Victoria, Alice, Jimmy & Georgi
The Simcock Family
"Dear Emma, Thank you for all the love and kindness that you have given us at such a sad time. We cannot thank you enough. Lots of love to you and your lovely family. Big hug xx"
Mary & Martin
The Page-Jones Family
"Dear Emma & Team, Thank you for your professionalism, kindness and attention to detail during the emotional roller coaster of a time arranging a funeral for Bryan. We had so many comments on how smoothly the service ran and how brilliant you all were easing the bearers through their role, many of whom had never done the job before. With our best wishes."
Rob & Helen
The Read Family
"Dear Emma, Thankyou for everything! You've made an incredibly hard time so much easier. It couldn't have gone any better and I love that you could smile with us (with our weird ways)!"
Sarah, Tim & Family
The Jones Family
"Dear Emma, Not something I ever wanted to do, but if there is such a thing as a perfect funeral, I believe that was it. Thank you so much for your care, support and attention to detail. All went without a hitch and was very 'rock and roll' - I think Ralph would have like it, and all those lovely things people said. I doubt if it is something one would 'recommend', but if an opportunity presents itself, I will certainly say how you and Helen made this thing happen in perfect harmony. Thank you hardly seems a worthy word but it's all I have. Very best regards."
The Whitehead Family
"Dear Emma, Thank you all for taking care of my Mum, and all of us too. The funeral was just as she would have wanted, a beautiful Celebration of Life that everyone has complimented. Thank you once again from the bottom of my heart, for everything. I truly appreciate how much easier you made such a heart-breaking process. Kindest regards."
The Boyles Family
"Dear Emma, Can I say how much we appreciated your time and efforts to make our aunt's final journey beautiful. I've had so many comments on how the direction and service was simply perfect. Emma, your help and assistance as always was superb and the flowers were perfect, thank you."
The Baker Family
"Dear Emma, I can't quite come up with the words to show how grateful I am for you over the past few weeks. You've made the most awful experience of my life as beautiful and as easy as it could be. You were so patient and kind with me and I really am thankful that you kept me involved. You were amazing with me, his family, his friends and Luke, thank you isn't enough. The funeral you planned was so perfect, just beautiful, exactly what he would have wanted. So thank you, thank you, thank you."
"Dear Emma, I wanted to write and thank you for the delivery of the arrangements for managing the matter of the mortal remains of my Mother. Given the difficult timings, circumstances and then weather conditions on the day of the funeral itself, the event was delivered perfectly. Your services were recommended to us by several sources and I am so glad that we came to you. The family feel that we have been treated with compassion, empathy, professionalism and above all with a personal focus making this difficult road easier to walk. Many thanks."
The Wild Family
"Dear Emma and staff, We cannot thank you all enough for the efficient but very caring way in which you treated us all during a very sad time. Best regards."
The Floate Family
"To Emma, Thank you so much for looking after Denis and your help in giving him a good send off. The funeral was beautiful and we appreciated all you and your staff did for him, and for us."
Sharon & Andrew
The Goode Family
"Dear Emma, The family and I would like to thank you for the simply marvellous way that you handled our somewhat 'unconventional farewell' for my beloved husband Paul. Not just superbly professional but your warmth, patience and understanding made a difficult time so much easier. I know after listening to the anecdotes from friends that we may not have received such support had we used other Funeral Directors. Many of our guests were amazed at how beautiful such a simple ceremony could be. We cannot recommend you highly enough. Thank you and kind regards."
Val & Kate
The Russell Family
"Dear Emma, My family and I would like to thank you so much for the caring way in which you handled all the arrangements for John's funeral on 3rd February. You went out of your way to ensure that all my, and my families wishes were carried out and you ensured that a very difficult day, was, in the end, a comfort. Thank you again."
The Westwood Family
"Dear Emma, Thank you so much for all of your help with my mother's funeral arrangements - from the beautiful flowers, which Mother would have loved, to the perfect wicker coffin and the fabulous and yummy buffet boxes, it was all just right. From the moment we met you, I knew that things would run smoothly and, something that I found so daunting, you made completely bearable. The funeral was perfect so thank you and to all of your team. Kind regards."
The Stephens Family
"Dear Emma, Just a quick note to say thank you from my father, my sisters and myself for organising my mother's funeral service last week. At each stage of this difficult time you have been professional, helpful and caring. Many thanks again."
The Price Family
"Dear Emma, Thank you for the way you arranged everything for Dad's cremation. It went really well and we appreciated the fact that we did not have to worry about anything, and that is so much because of your hard work. Again, thank you so much for your support."
The Cave Family
"Dear Emma, I just wanted to say a huge thank you for all of your help and advice with my mum's funeral plans and ceremony. You made me feel very comfortable and took all the pressure off me. I felt I could just leave you to make a wonderful job of it, as you did. Thank you so very much."
The Hodges Family
"Dear Emma & Team, Mom and I would just like to say a big big thank you for arranging Dad's funeral and for taking such good care of him. From the moment we first made contact with you, you have been amazing. Nothing was too much trouble and we really appreciated you allowing us to come and see Dad every day, even on a Sunday, it was such a big help to Mum. We'll never forget your kindness and thoughtfulness, you really are wonderful Emma. Many many thanks."
Betty, Cheryl & Family
The Cooper Family
"Dear Emma, We just wanted to say thank you for all your help in organising Jenny's funeral. It is a distressing event at the best of times, which was made doubly difficult with all the Covid-19 restrictions in place as well. You and your staff worked so well together creating a peaceful and dignified service. Brenda's flowers were beautiful and are still looking lovely, both on the grave and in the church. Thank you again Emma."
Edward & Wendy
The Watkins Family
"Dear Emma and Team, Please accept my sincerest thanks for all that you did in relation to Michael's funeral. Everything was absolutely perfect and you lifted considerable worry and stress from my shoulders. With my very best wishes."
The Easton Family
"Dear Emma, I would like to thank you so very much for all your kindness and helpfulness regarding the after death care of my mum and the funeral arrangements, back in July. Your approach, thoughtfulness and help were very professional and caring. You have the ability to know exactly what was needed for us and for mum at that time. It was a very emotional and difficult time for us and to have you help us through it, in the way that you did, made the process so much easier. You offer and provide an excellent service."
The Cockbill Family
"Dear Emma, I just wanted to drop you a line to say a very heartfelt thank you for all your services in helping us to give Dad a good send off. The day, although a sad one, went ahead smoothly and was very professional. Please give my thanks to your florist for the beautiful flowers, they were perfect. Thank you once again."
The James Family
"Dear Emma, Thank you very much for the kind and professional way you cared for our beloved Mother and for arranging her funeral. It was a difficult and very emotional time but your sensitivity, compassion and attention to detail were paramount. Nothing was too much trouble. It takes a special person to be a Funeral Director and you Emma are that special person. Thanks also to everyone involved in looking after Mum, including the pallbearers who carried Mum with such dignity and care. Thank you for everything."
Ann, Kath, Margaret & Families
The Sherred Family
"To Emma and Team, You are an absolute credit to your profession. Showing dignity and respect to my Dad in death and helping us to organise his funeral service how we wished it to be. With gratitude and love."
The Haycock Family
"To Emma and Team, Thank you so much for all you did to make Mike's funeral so special. You went above and beyond and I will always be grateful."
The Castree Family
"To Emma, Thank you so very much for all your kindness and support over the last month. You have gone above and beyond and it's very much appreciated. You have looked after us all so much which I will always be grateful for."
"Dear Emma, Janine & Richard, We cannot thank you all enough for the kindness and care that you gave to my much loved daughter and my lovely sister Wend. We both felt that she was in safe hands and we felt sure that Wend would have felt the same. Nothing seemed too much trouble for you Emma, whatever time of day that we needed you, giving us advise and getting everything right for the day of the funeral. Arranging a lovely service, putting together the lovely photos and then even coming out to see us in the evening after the funeral and still keeping in touch with us now. Thanks for making Wend's last journey perfect."
The Smith Family
"To Emma, Thank you for looking after Bob for us. You are so caring and patient, we couldn't have wished for anything better. Also a big 'Thank You' to the gentlemen who carried Bob and to the 'Flower Lady', the flowers were fantastic."
The Roberts Family
"Dear Emma, Thank you for all you did for us. You were and are superlative at what you do. We couldn’t have asked for more from you. Your instincts and reaction to our personal situation were totally unerring. I was only too happy to be guided through the last few weeks by you. With greatest regard and admiration."
The Jago Family
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